Fisher Island Club
  • Spa
  • Miami Beach, FL, USA
  • Full Time

Position: Assistant Spa Director                                               Reports to: Director of Spa & Fitness


Department: Spa & Fitness                                                       FLSA: Exempt


Job Summary:                                                                         Updated: 2018

Responsible for scheduling staff, overseeing financial activities, coordinating spa programs and promotions, ensuring member-customer satisfaction and overseeing health and safety compliance.


Education and/or Experience

  • Post-secondary training or licensure in different types of massage, cosmetology and different types of beauty treatments.
  • At least two years of experience working in a club, hotel or resort spa facility.
  • At least one year of spa program management and supervisory experience.


Job Knowledge, Core Competencies and Expectations

  • Knowledge of spa front desk procedures.
  • Ability to manage all aspects of the club's spa operations
  • Knowledge of and ability to perform required role during emergency situations.


Job Tasks/ Duties

  • Assist & support staff and management in daily activities
  • Assist front desk by answering phones and booking appointments.
  • Hold regular staff meetings to keep staff updated on all aspects of the spa's operation.
  • Ensure equipment is maintained in good working order.
  • Assist with ongoing staff training of LQA & Forbes standards and procedures.
  • Maintain professional relationships with suppliers and providers.
  • Ensure stock items are kept safely under lock and key.
  • Minimize or eliminate losses through negligence with monitoring programs.
  • Implement clearly established opening and closing procedures.
  • Manage inventory effectively; follow purchasing standards; ensure compliance.
  • Maintain an up-to-date version of the Spa Procedure Manual and ensure compliance with it.
  • Develop and maintain spa literature, documentation and process handling requirements.
  • Attend Management meetings and convey all relevant information throughout the spa.
  • Guide business decisions by staying on top of spa industry trends.
  • Maintain a strong menu of services with both exceptional artistic and aesthetic value.
  • Ensure the spa is always staged for maximum buyer impact.
  • Develop and maintain gracious and efficient front desk procedures.
  • Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
  • Develop and maintain compensation guidelines.
  • Ensure all certificates/licenses/equipment are current and maintained.
  • Oversee the day-to-day operation of the Fitness Center, staff and all of its components.
  • To conduct all fitness programming within the stated guidelines, in a professional and helpful manner.
  • Effectively maintain the Group Exercise Program (Cycle, Dance/Fitness/Pilates and Aqua), monthly schedule, web schedule and Independent Contractors
  • Oversee the Personal Training staff, Independent Contractors, scheduling, client assessment, files, promotions and billing
  • Implement ongoing skills training to ensure service standards are-upheld.
  • Develop and monitor job descriptions and staff goals planning.
  • Perform staff evaluation reports with proposed action plans.
  • Maintain all records of each instructor/independent contractor, client, etc. in a detailed and accurate manner, updating as necessary



Physical Demands and Work Environment

  • Able to meet and perform the physical requirements and to work effectively in an environment, which is typical of this position.


  • Frequent lifting, bending, climbing, stooping and pulling.
  • Frequent repetitive motions.
  • Continuous standing and walking.
  • Must often work in humid and low-level light environment.
  • Must be able to tolerate a variety of odors from massage oils and lotions.
  • Indoor and outdoor Spa equipment environment



This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments

Fisher Island Club
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