Fisher Island Club
  • Spa
  • Miami Beach, FL, USA
  • Full Time

The Front Desk is the main information center of the SPA. The Front Desk Receptionist creates a guest's first and last impression of the SPA. His/Her primary function is to ensure that all guests are greeted, personally checked in and out of the SPA courteously, efficiently and accurately. This position is also responsible for scheduling  via the appointment booking system; answering and routing phone calls, selling merchandise in the SPA, and point of sale settlements.

In accordance with Fisher Island Club's philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all of our external and internal members, guests and customers.


Nature and Scope:
• The incumbent reports directly to the SPA Manager. The major trust of the position is to create a warm and welcoming and ensuring that the feel comfortable with their visit to the Salon.


Duties and Responsibilities:
• Warmly welcome and check all guests into the SPA, confirming membership status and good standing.
• Check guests out of the SPA ensuring that any balance due for services has been settled.
• Know services offered in order to explain and promote services.
• Schedule services using the appointment booking system.
• Provide guests with information regarding the SPA facilities, activities, and services.
• Monitor and change music on master sound system.
• Run daily usage reports off the appointment booking software and submit to Manager.
• Assist guests in the Retail and ring up sales.
• Give guided tours of the SPA when needed.
• At the close of your shift, ensure that all necessary information is passed on
• Complete all assigned shift duties.
• As a member of the SPA employee team, cooperation is assumed and required if asked to assist in other areas of the SPA
• Make sure uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair and nail style and nametag is worn. Perform any other job related duties as assigned.
• Inform Management of client grievances. Handle client complaints, provide client satisfaction, and assure them you will bring the issue to Management. If Management is unavailable, deal with problems in a courteous manner.
• During your employment other positions, duties and responsibilities may be assigned to you from time to time.


Minimum Qualifications:
• Prior front desk or cashiering experience is highly desirable, including working with a computerized point of sale and/or reservations system.
• Two to three years related experience and/or training, or equivalent combination of education and experience.
• High School diploma or equivalent is required.
• Must have a valid Driver's License.


Knowledge, skills and abilities:
• Good computer skills to include spreadsheets, word processing and e-mail
• Ability to verbally communicate with management.
• Exceptional human relations, communication, service and sales skills.
• Must be professional, energetic, enthusiastic, co-operative and have a friendly disposition at all times.
• Must be punctual and reliable.
• Have an aptitude to work in a very busy environment including phones, clients and staff as needed.
• Must be willing to attend all mandatory trainings to further spa skills.
• Consistent attention to detail in delivering Fisher Island experience.
• Ability to multi-task and maintain grace while under pressure.
• Must have knowledge of salon services and products offered.
• Juggle and balance needs of the organization.


Attributes
• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members


Working Conditions:
• Work is performed inside most of the time, will require some outdoor activity
• Ability to work weekends and holidays
• Ability to work under pressure and handle stress

Fisher Island Club
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